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Health Insurance Plans

Wake Forest Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. 

If you are a member of a health insurance plan:

  • We will need a copy of your insurance identification card.
  • We also may need the insurance forms supplied by your employer or the insurance company.
  • You will be asked to assign benefits (or request payment) from the insurance company directly to Wake Forest Baptist Medical Center.
  • Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures.
  • You are responsible for meeting the requirements of your health insurance plan.
  • If your plan’s requirements are not followed, you may be financially responsible for all or part of services you receive.
  • Some physician specialists may not participate in your health insurance plan, and their services may not be covered.

If you are covered by Medicare:

  • We will need a copy of your Medicare card to confirm eligibility and process your Medicare claim.
  • You are responsible for paying deductibles and co-payments.
  • Medicare specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others.

If you are covered by Medicaid

  • We will need a copy of your Medicaid card. 
  • Medicaid has limitations on a number of services and items.
  • Medicaid does not pay for the cost of a private room unless it is medically necessary.

If you do not have insurance:

  • We automatically discount non-elective medical care (care that is urgent or provided on an emergency basis) by 60% for patients with no insurance.
  • A Customer Service Representative can discuss a payment plan or possible financial assistance options with you or a family member. Please call 336-716-3988 or toll-free at 877-938-7497.

Quick Reference

Customer Service Center

Phone 336-716-3988
Toll-Free 877-938-7497
Fax 336-713-4808

Billing Dept. Inquiries
Medical Center Boulevard
Winston-Salem, NC 27157
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Last Updated: 12-12-2016
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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